Dr. Roger P. Levin

Insurance
Dos and don'ts for patient financial management
In the postrecession economy, practices cannot afford to be lax about getting paid for services rendered. The practice must establish a clear-cut payment policy and make sure that all patients are familiar with it.
August 11, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Dental Education
Dos and don'ts for staff training
Nearly all daily activities in a dental practice involve person-to-person communications. This means that the implementation of management and marketing systems depends on dialogues between team members and patients, and the efficiency of the systems depends on what is said (or not said). Scripting is therefore extremely important to a practice's success.
August 4, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Dental Education
Dos and don'ts for practice leadership: Resolve staff conflicts skillfully
No one enjoys getting in the middle of a conflict, but when one threatens to disrupt the practice, the practice leader must take quick and decisive action to negotiate a workable solution. By establishing general guidelines for conflict resolution, the doctor will find it easier to overcome reluctance to get involved and staff members will know what to expect -- as well as what will be expected of them.
July 28, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Dental Education
Dos and don'ts for community marketing: Do well by doing good
To raise your profile and establish a good reputation in your market, create an annual high-visibility event that benefits the community in some way. In contrast with advertising, this form of marketing sends a message of giving and commitment that reflects well on the practice.
July 21, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Dental Education
Dos and don'ts for creating an effective schedule
Once a practice establishes daily targets, it must then strive to schedule 60% to 65% of production in the morning. The objective is to create an efficient and less stressed day.
July 7, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Dental Education
Dos and don'ts for increasing production: Creating highly effective case presentations
Superior case presentation is more than just explaining procedures. Case presentation depends on good communication. Understanding and responding to each patient's specific needs will help you to increase case acceptance.
June 30, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Dental Education
Dos and don'ts for team training: Follow the scripts to greater success
Scripted interactions with patients help control the relationship and ensure more consistent positive results. Most dentists, once exposed to the concept of scripting, understand its value. Yet even practices that have used it effectively often slip back into bad habits that undermine performance and lead to declining production, poor customer service and increasing stress.
June 23, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Dental Education
Dos and don'ts for practice management: Refresh your office décor
Although they have nothing to do with dentistry, stained carpeting, worn upholstery, and marred walls reflect poorly on the practice. Patients lack the technical knowledge to judge clinical performance, but they are certainly capable of noticing poor maintenance. Keeping the appearance of the practice fresh and clean reinforces patient retention.
June 16, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Dental Education
Dos and don'ts for patient retention: Give inactive patients reasons to reactivate
Pay special attention to your pool of inactive patients. While some may have moved out of the area or switched to another dentist, many may still return to active status at your practice ... if properly motivated. As part of your overall program to increase your patient base, reactivating patients you haven't see for 18 to 48 months deserves special attention.
June 9, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Dental Education
Dos and don'ts for case acceptance: Be prepared to answer unspoken questions
When recommending treatment, it's relatively easy to respond to any questions patients ask. The hard part is answering the questions that aren't asked. Patients often have concerns that go unexpressed unless you draw them out.
June 2, 2013
2014 02 13 13 44 50 61 Practice Success200x200
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