Dr. Roger P. Levin

Dental Education
Dos and don'ts for patient retention: Give inactive patients reasons to reactivate
Pay special attention to your pool of inactive patients. While some may have moved out of the area or switched to another dentist, many may still return to active status at your practice ... if properly motivated. As part of your overall program to increase your patient base, reactivating patients you haven't see for 18 to 48 months deserves special attention.
June 9, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Dental Education
Dos and don'ts for case acceptance: Be prepared to answer unspoken questions
When recommending treatment, it's relatively easy to respond to any questions patients ask. The hard part is answering the questions that aren't asked. Patients often have concerns that go unexpressed unless you draw them out.
June 2, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Dental Education
Dos and don'ts for practice management: The value of patient satisfaction -- Part 3
A dental practice may have very nice people working on the team, but this may not be sufficient to create outstanding patient satisfaction. It is critical to develop and implement strategies that ensure a consistently positive patient experience.
May 26, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Dental Education
Dos and don'ts for practice management: The value of patient satisfaction -- Part 2
How do you achieve superior patient satisfaction? By making absolutely certain patients could not imagine going elsewhere for their dental needs.
May 19, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Dental Education
Dos and don'ts for practice management: The value of patient satisfaction
What do patients remember after visiting your practice? Mostly how you made them feel. If they walk away with a very positive attitude, patients perceive excellent customer service and they will continue to return. Any practice not creating superior patient satisfaction puts itself at high risk for patient attrition and declining production.
May 12, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Dental Education
Dos and don'ts for practice management: Gauging patient satisfaction
Take the time to win back inactive patients, turn new patients into long-term patients, and "wow" current patients. Practices can accomplish all of these objectives by ramping up every aspect of a positive patient experience.
May 5, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Insurance
Dos and don'ts for insurance: Maximize insurance benefits for patients
Every year, patients leave an enormous amount of potential dental insurance benefits on the table, unused and lost forever. Whatever your attitude about insurers, you owe it to your patients -- and to your practice -- to do what you can to help them take full advantage of available dental coverage.
April 28, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Insurance
Dos and don'ts for team leadership
Many practice owners feel they would be revealing too much about their personal income if they allowed staff to see how the practice is performing financially. However, in today's economy, dentists need to take advantage of the power of setting and tracking performance targets.
April 21, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Dental Education
Dos and don'ts for practice efficiency: Document systems for repeatability
Practice systems are the steps team members follow to perform specific tasks in the office. Used properly by the team, the right systems will hit specific performance targets consistently and repeatedly. Doing so requires that they be documented step by step.
April 14, 2013
2014 02 13 13 44 50 61 Practice Success200x200
Insurance
Dos and don'ts for insurance
Dental insurance companies have a different agenda than you or your patients. Their business model inclines them to not cover out-of-the-ordinary treatment. This will not change, but there are some things you can do to counteract this behavior.
April 7, 2013
2014 02 13 13 44 50 61 Practice Success200x200
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