In this episode (the second of an eight-part series on creating five-star customer service in your dental practice), Dr. Roger P. Levin discusses the importance of creating a fun and engaging work environment in dental practices, emphasizing that staff members are also customers.
He also introduces the concept of servant leadership and shares insights on how to foster a positive atmosphere that enhances both employee satisfaction and patient care. The conversation also highlights the Ritz-Carlton's exemplary customer service model, illustrating how a focus on attitude and small gestures can lead to exceptional experiences for both staff and clients.
Watch Part 1 of the series. Learn more about Dr. Levin and Levin Group.
