In this episode of The DrBicuspid.com Podcast, Kevin Henry speaks with Eric Giesecke, the CEO of Planet DDS, about the evolving landscape of dental service organizations (DSOs) and the critical role technology plays in enhancing practice management.
They discuss the importance of standardization and centralization in software, the integration of artificial intelligence in practice management, and the differences between DSOs and solo practitioners.
Giesecke shares insights into how data can drive agility within organizations and the current trends affecting DSO growth and acquisition in light of economic pressures. The conversation emphasizes the significance of patient experience in the modern dental industry.
Podcast takeaways
- Standardization and centralization are essential for DSOs.
- Many DSOs still use fragmented software systems.
- AI can automate scheduling and improve efficiency.
- DSOs have dedicated roles for business functions.
- Technology choices can enhance operational capabilities.
- Change management is challenging in DSOs due to diverse ownership.
- The growth pace of DSOs is shifting due to economic factors.
- Patient experience is becoming a key differentiator.
- Younger patients prefer technology-driven solutions.
