In this week's episode of Just A Minute, Doc, Dr. Tom Giacobbi addresses what your dental practice's schedule is telling you and how to build a schedule that works for you and your team, not just one that looks good on a production report.
Video transcript
"Does this situation frustrate you?
"'Oh, I would like to come in on Wednesday at 7 p.m. because my kid's got a soccer game after school, and we won't be done until seven.'
"Patients that are asking for appointment times that don't exist in the office schedule is a big problem when you ask the wrong question, which is, 'When do you want to come back?'
"The correct way to schedule any patient appointment is you, the person in the office, should be offering that patient two time options. They should be times that work for your practice and hopefully will work for your patient. If they don't, offer them two new options.
"The bottom line is you need to be in control of the practice schedule. Stop putting a patient in any old hole in the schedule, because this leads to uneven production, chaotic days, and frustrated team members.
"When you're scheduling to optimize the experience for the team and the practice, you'll stay on time more often. Your production will be more level, and you'll have a team that still has a little bit of energy at 4:30 in the afternoon.
"Now, let's get back to work."
