Office Management: Page 116

Medical and dental insurance appear fated to converge
By Theresa Pablos
The medical and dental insurance markets have operated in separate silos for decades. But that could start to change -- and sooner than you think. Industry insiders say the question isn't if the two industries will converge, but rather when and how.
January 17, 2018
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How to improve your confirmation process
By Jen Butler, MEd
The confirmation process is at the heart of any successful dental practice, writes practice management consultant Jen Butler. Without solid plans, patients can fall through cracks, which can send teams into tailspins of stress as your practice's revenue plummets.
January 17, 2018
2017 12 01 18 31 4930 Butler Jen 2017b 400
UCLA dental school receives $1.5M grant
By DrBicuspid.com staff writers
The University of California, Los Angeles (UCLA) School of Dentistry has received a $1.5 million grant from Delta Dental of California to launch a community-based clinical education program.
January 15, 2018
Do's and don'ts for staff training: Build the best team possible
By Dr. Roger P. Levin
Taking the time to train your team is an essential part of ensuring practice success. You can increase efficiency, reduce stress, and build camaraderie by clearing your practice schedule for a day of staff training, advises Dr. Roger P. Levin in his latest Practice Success tip.
January 14, 2018
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3 ways to become a proactive practice
By Laura Hatch
There are essentially two types of dental practices: reactive practices and proactive practices, writes Laura Hatch, founder of Front Office Rocks, a dental practice front office training firm. If you are concerned your practice is in the reactive category, Hatch offers three practical ideas to help your practice change that to increase your productivity.
January 10, 2018
2018 01 10 19 29 6759 Hatch Laura 20180110192623
Benevis, Kool Smiles settle with DOJ for $24M
By Tony Edwards
The U.S. Department of Justice (DOJ) announced a $23.9 million settlement with dental management company Benevis and its Kool Smiles affiliate after a seven-year False Claims Act investigation.
January 9, 2018
2017 01 11 18 12 12 869 Dollar Sign 400
Sheri's Solutions: How we gather benefits information
By Dr. Sheri Doniger
Precisely determining a patient's dental insurance coverage should not be complicated, but it is for many offices, writes Dr. Sheri B. Doniger in her latest Sheri's Solutions column. She outlines the process her office uses and the variables she and her team must deal with.
January 8, 2018
2016 08 09 11 38 33 962 Doniger Sheri 2015 400
CMS clarifies no texting of patient orders rule
By DrBicuspid.com staff writers
The Centers for Medicare and Medicaid Services (CMS) clarified regulations related to texting by dentists, physicians, and other healthcare providers in a memo issued on December 28, 2017.
January 4, 2018
Practice Rescue: 5 ways to decrease your accounts receivable
By Jill Shue
Do your patients complain about differences between what they were told a procedure would cost and what they were billed? In the debut of the Practice Rescue column, Jill Shue of Custom Dental Solutions offers five ways to decrease your accounts receivable and improve patient communication.
January 3, 2018
2018 01 03 00 31 7955 Shue Jill 400
Hygienists' top 3 communication frustrations
By Jen Butler, MEd
Hygienists think they communicate every day, and yet when asked what is the most challenging thing about dentistry, many of them say, "Team communication!" Practice management consultant Jen Butler details the top three communication frustrations she hears from hygienists and how both dentists and hygienists can handle them.
January 2, 2018
2017 12 01 18 31 4930 Butler Jen 2017b 400
Do's and don'ts for patient interactions: Know what to say to patients
By Dr. Roger P. Levin
Knowing what to say greatly enhances every interaction with patients. Use staff meetings to review and role-play training scripts. Scripts make everyone more confident in answering patient questions and addressing concerns, notes Dr. Roger P. Levin in his latest Practice Success tip.
January 1, 2018
2016 11 18 14 42 01 206 Practice Success2 400
Should you hire more team members in 2018?
By Sally McKenzie
As you look into 2018, is your practice struggling? Is your staff overworked and stressed? Before you consider hiring a new team member, practice management consultant Sally McKenzie suggests asking yourself some questions to see if you need to hire or you need to train your current team.
December 25, 2017
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
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