Dr. Roger P. Levin

Office Management
Dos and don'ts for practice management: The neglected communication skill -- listening
Bring up the subject of communication skills and most of us naturally think about how we speak or write to our coworkers and patients. The counterpart deserves equal attention. People who really know how to listen are empowered by it, Dr. Roger P. Levin notes in his latest Practice Success tip.
July 20, 2014
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Office Management
Dos and don'ts for marketing: Make better use of the internal marketing coordinator
Assuming your practice has an internal marketing coordinator, make the most of what this team member can accomplish for the practice. Make a strong commitment to internal marketing as a cost-effective growth strategy, and give your marketing coordinator what he or she needs to perform well, Dr. Roger P. Levin advises in his latest Practice Success tip.
July 13, 2014
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Dos and don'ts for office efficiency: Turn frustration into innovation
Even if your practice has perfect management systems today, they might be less than perfect tomorrow. Conditions change, and systems should change accordingly. Dr. Roger P. Levin advises practices to evaluate their systems every three years. But if problems arise before the scheduled review, don't put up with the frustration and inefficiency. Instead, address the problem without delay and innovate a solution.
July 6, 2014
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Patient Communication
Dos and don'ts for internal marketing: Let patients help you grow
Word-of-mouth advertising is an established, effective way to grow a practice. If you're not getting a substantial number of new patient referrals from your existing patients, implement new internal marketing strategies to take advantage of this untapped growth potential, according to Dr. Roger P. Levin.
June 29, 2014
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Office Management
Dos and don'ts for stress management: Identify its true causes
The major cause of stress in most practices is not "difficult" patients. It's outdated, undocumented, or improperly used practice management systems. When systems are not working properly, the results are inefficiency, miscommunication, and poor coordination among team members -- all of which contribute to stress, according to Dr. Roger P. Levin.
June 22, 2014
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Dos and don'ts for scheduling: Work with the 48-hour rule
No-shows and last-minute cancellations can create serious scheduling and production problems, but there are some techniques to help minimize these occurrences, according to Dr. Roger P. Levin. One is to establish and call attention to the 48-hour rule, which calls for 48 hours' notice to cancel an appointment.
June 15, 2014
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What dentists can learn from CEOs about making decisions quickly
Dr. Roger P. Levin's latest book, What Dentists Can Learn from Top CEOs, draws together many of his observations about how techniques used by top corporate leaders can be applied successfully in dental practices. This excerpt is from the chapter entitled "CEOs Make Decisions Quickly" and focuses on which decisions actually matter.
June 11, 2014
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Patient Communication
Dos and don'ts for customer service: Gather patient feedback with surveys
Is your practice providing excellent customer service to patients? The only way to answer this question accurately is to ask your patients. And the easiest way to do that is to ask patients to complete a brief, anonymous survey at the end of their appointment, according to Dr. Roger P. Levin.
June 8, 2014
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Office Management
Dos and don'ts for leadership: The practice vision sets the course
Vision is the source of professional motivation. A written vision statement articulates where you want the practice to be in the future, according to Dr. Roger P. Levin. In his latest Practice Success Tip, he notes the importance of identifying long-term goals and offers tips for making your vision a reality.
June 1, 2014
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Patient Communication
Dos and don'ts for case acceptance and outside financing -- they go together
No dentist wants to see motivated patients suddenly become "unmotivated" when they discover the cost of recommended treatment. The economy makes this an even more important issue. Fortunately, offering a variety of financial options is a smart solution for patients and practices alike, according to Dr. Roger P. Levin.
May 26, 2014
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