Dr. Roger P. Levin[email protected]Office ManagementDos and don'ts for teamwork: Focus on making 'handoffs' smootherAnywhere a number of people work together as a team, every person has assigned tasks, all of which are combined to get the desired organizational results. There are inevitably transitions from one area of responsibility to another. These "handoffs" are critical points. For the sake of office efficiency, productivity, and patient satisfaction, they must be as smooth as possible, according to Dr. Roger P. Levin.July 27, 2014Office ManagementWhat dentists can learn from CEOs about delegationIn the latest excerpt from his book, Dr. Roger P. Levin looks at the importance of delegation. He writes that though the top executive of a company bears responsibility for the organization's total performance, that person cannot -- and certainly should not -- do everything.July 23, 2014Office ManagementDos and don'ts for practice management: The neglected communication skill -- listeningBring up the subject of communication skills and most of us naturally think about how we speak or write to our coworkers and patients. The counterpart deserves equal attention. People who really know how to listen are empowered by it, Dr. Roger P. Levin notes in his latest Practice Success tip.July 20, 2014Office ManagementDos and don'ts for marketing: Make better use of the internal marketing coordinatorAssuming your practice has an internal marketing coordinator, make the most of what this team member can accomplish for the practice. Make a strong commitment to internal marketing as a cost-effective growth strategy, and give your marketing coordinator what he or she needs to perform well, Dr. Roger P. Levin advises in his latest Practice Success tip.July 13, 2014HomeDos and don'ts for office efficiency: Turn frustration into innovationEven if your practice has perfect management systems today, they might be less than perfect tomorrow. Conditions change, and systems should change accordingly. Dr. Roger P. Levin advises practices to evaluate their systems every three years. But if problems arise before the scheduled review, don't put up with the frustration and inefficiency. Instead, address the problem without delay and innovate a solution.July 6, 2014Patient CommunicationDos and don'ts for internal marketing: Let patients help you growWord-of-mouth advertising is an established, effective way to grow a practice. If you're not getting a substantial number of new patient referrals from your existing patients, implement new internal marketing strategies to take advantage of this untapped growth potential, according to Dr. Roger P. Levin.June 29, 2014Office ManagementDos and don'ts for stress management: Identify its true causesThe major cause of stress in most practices is not "difficult" patients. It's outdated, undocumented, or improperly used practice management systems. When systems are not working properly, the results are inefficiency, miscommunication, and poor coordination among team members -- all of which contribute to stress, according to Dr. Roger P. Levin.June 22, 2014HomeDos and don'ts for scheduling: Work with the 48-hour ruleNo-shows and last-minute cancellations can create serious scheduling and production problems, but there are some techniques to help minimize these occurrences, according to Dr. Roger P. Levin. One is to establish and call attention to the 48-hour rule, which calls for 48 hours' notice to cancel an appointment.June 15, 2014HomeWhat dentists can learn from CEOs about making decisions quicklyDr. Roger P. Levin's latest book, What Dentists Can Learn from Top CEOs, draws together many of his observations about how techniques used by top corporate leaders can be applied successfully in dental practices. This excerpt is from the chapter entitled "CEOs Make Decisions Quickly" and focuses on which decisions actually matter.June 11, 2014Patient CommunicationDos and don'ts for customer service: Gather patient feedback with surveysIs your practice providing excellent customer service to patients? The only way to answer this question accurately is to ask your patients. And the easiest way to do that is to ask patients to complete a brief, anonymous survey at the end of their appointment, according to Dr. Roger P. Levin.June 8, 2014Previous PagePage 71 of 97Next PageTop StoriesAntibioticsOral mucositis may be tied to antibiotic-related infectionA common antibiotic-associated infection may be linked to oral mucositis, according to a large study.CardiovascularGum disease may increase risk of CKM syndromeSmile DesignClinical tip: What you should know about using a barium guide in your dental practiceOffice ManagementThe dental office manager's guide to a burnout-free practicePatient CommunicationThe U.S. may be suffocating with dental fear