Sally McKenzie[email protected]Team ManagementWhy bonus plans may not be the best way to reward employeesThe financial perks bonuses offer are supposed to encourage employees to improve their performance and contribute to practice success, but the reality is that bonus plans may have the opposite effect. Practice management consultant Sally McKenzie explains why bonuses are not the best way to reward your team.November 6, 2019Dental PracticeUsing follow-up calls to educate your patientsIt would be great if patients agreed to a treatment plan before they left your office, but most of them don't. Practice management consultant Sally McKenzie recommends making follow-up calls to these patients to educate them on the benefits of treatment. Her tips can help your practice improve your acceptance rates and help your patients at the same time.October 7, 2019Dental PracticeWant to improve patient retention? Focus on customer serviceExcellent customer service is an important method of improving your practice's patient retention. Practice management consultant Sally McKenzie notes that improving your customer service doesn't have to cost a lot of money, but it does some investment of time and thought. She offers five ideas to help make your practice more welcoming to your patients.September 4, 2019Team ManagementDon't make these 3 mistakes when hiring an office managerOne key component in a practice's success is having a qualified office manager. But what do you do if your present office manager leaves or your practice has grown to where you need to hire one? Practice management consultant Sally McKenzie offers practice advice to help you avoid three common mistakes.August 5, 2019Dental Practice3 reasons your hygiene production is downYou look at your schedule and see patients lined up for weeks, but when you are examining your practice's bottom line, you see that your hygiene department's production is down. Practice management consultant Sally McKenzie offers three reasons why this might be happening and steps you can take to fix it.June 4, 2019Dental Practice3 tips to make cross-training work in your practiceWhile cross-training seems like a great idea, the fact is that practice leaders can't expect team members to fully understand positions beyond their own in just 10 to 15 minutes of training, practice management consultant Sally McKenzie writes. She advocates that practice leaders should think beyond the short term for longer-term gains for the practice.May 7, 2019Dental PracticeNew-patient interview aids treatment acceptanceNew patients want to know that your practice is interested in their oral health, not just trying to get them to accept expensive treatments. Practice management consultant Sally McKenzie suggests conducting a new-patient interview to learn what they like and don't like about their oral health.April 8, 2019Dental PracticeDon't let debt damage your practiceDebt is not just an issue for dentists fresh out of dental school. Midcareer dentists can have hundreds of thousands of dollars of debt, which may be paralyzing their practice. Practice management consultant Sally McKenzie has experience with practices in this kind of debt and offers practical ideas to help turn things around.March 6, 2019Dental Practice3 reasons you should be using scripts for patient callsWhen patients call your practice, they're interested in learning something about your practice and in making an appointment. However, if their questions can't be answered, they may go elsewhere, writes practice management consultant Sally McKenzie. She offers three practical reasons your team should use scripts for patient calls.February 6, 2019Dental Practice4 ways to use patient complaints to grow your practiceIf your practice is like most, you don't want to deal with complaints. Practice management consultant Sally McKenzie suggests that these complaints may help you identify areas where your practice needs improvement or can grow.January 2, 2019Previous PagePage 2 of 9Next PageTop StoriesOral-Systemic LinkTrouble keeping an erection? The culprit may be in your mouthErectile dysfunction may be linked to this oral health condition, according to a new study.BrainPoor oral health, gum bacteria linked to dementiaInfection ControlWhat the new WHO report validating 'aerosol transmission' over distances means for dentistryPodcastsPodcast: The keys to interviewing and finding the right dental job candidateSponsor ContentWhat dental technologies deliver the greatest practice revenue opportunities?
