Sally McKenzie[email protected]Office Management8 tips to improve your practice's phone techniquesWhen the phone rings in your office, do you see it as an opportunity or an annoyance? Practice management specialist Sally McKenzie has eight tips to help you turn those calls from potential patients into regular patients.May 31, 2015Patient Communication3 ways your practice can benefit from a treatment coordinatorAre you hearing "no" from patients more than you are hearing "yes"? Practice management consultant Sally McKenzie has an idea that will help you turn those answers around -- hire a treatment coordinator.May 17, 2015Office Management5 reasons emergency patients never come backHow does your practice react when you receive a call from an emergency patient? Practice management expert Sally McKenzie suggests seeing this as an opportunity for growth. She offers five tips to help you reap the benefits these patients can bring, from a larger patient base to increased production and a more robust bottom line.April 26, 2015Office Management4 reasons you can't ignore staff conflictAre unresolved staff conflicts slowly, but surely, undermining your practice and costing you revenue? In her latest column, practice management expert Sally McKenzie reminds you that if you as practice CEO are sensing staff conflict, it's certain that your patients are also.April 12, 2015Patient Communication6 ways to improve case acceptance in your practiceAre you struggling with case acceptance? Practice management expert Sally McKenzie has six tips that can help, from earning your patients' trust to understanding their motivation, using a treatment coordinator, and how and when to follow up.March 22, 2015Office Management6 costly hiring mistakes you're probably makingDo you enjoy the hiring process? Are you finding the right team members to improve your practice? As practice management consultant Sally McKenzie writes, the hiring process can be stressful, but it doesn't have to be. Think of it as an opportunity to improve your systems and your practice.March 8, 2015Office ManagementTips to improve your collectionsAre your collections at 98%? If not, practice management consultant Sally McKenzie has some practical tips to increase your practice's collection ratio, including some you probably haven't thought of before.February 22, 2015Office ManagementThe top 3 weaknesses that stifled growth in 2014Now that the first month of the new year is in the books, practice management consultant Sally McKenzie asks if anything has changed in your practice? If not, she offers three possible reasons why and some practical ideas as to how to turn your practice in the right direction.February 3, 2015Patient Communication6 tips to reduce cancellations and no-showsIt happens to every practice -- cancellations immediately before the appointment. Practice management consultant Sally McKenzie offers six tips, including proactive ones, for helping your practice handle last-minute cancellations and no-shows.January 18, 2015Office Management4 things you should include in every job descriptionDo you have a job description for every member of your team? In her latest column, practice management consultant Sally McKenzie writes that if your practice is struggling, detailed job descriptions will help your team become more productive.January 6, 2015Previous PagePage 8 of 9Next PageTop StoriesLegal IssuesDentist accused of drug deal near his office enters pleaA dentist entangled in a 2023 fatal hit-and-run case has pleaded not guilty in a separate case in which he allegedly was involved in a drug deal near his dental office.FluorideWhat’s stopping kids from getting fluoride at well visits?Oral-Systemic LinkWhen it comes to smoking, teeth don’t liePodcastsPodcast: The keys to transforming patient relationships in dentistryRegulatory UpdatesOpinion: Why advocacy in dentistry matters
