Lois Banta[email protected]Patient CommunicationSimple, high-impact communication tips to boost your practiceThe most important aspect of communication today is not what you say to patients and insurance companies but how you say it, notes practice management consultant Lois Banta. She shares some simple yet high-impact tips for communicating with both your patients and insurance companies.January 6, 2020Page 1 of 1Top StoriesLegal IssuesDentist enters plea, avoiding trialA dentist sidesteps trial with a no-contest plea.Wellness401(k) or a defined benefit plan: What dentists should know before choosingOffice ManagementShipshape and smile-ready: What we've been missing in the dental practicePatient CommunicationDr. Tom Giacobbi: In-office, virtual, or AI ... who should answer your phones?Dental SpecialtiesThose aren’t baseballs: A N.Y. homeowner uncovers a mastodon jaw