Do's and don'ts for helping patients understand dental insurance

2016 11 18 14 42 01 206 Practice Success2 400

Dental insurance coverage is a source of anxiety for many people. Anything you can do to alleviate that anxiety is a win for the patient and the practice. When you solve a problem for patients, they remember it and will often tell their friends about the exceptional service they received at your practice.


Use an insurance brochure to help educate patients. In addition to explaining how dental insurance works at your practice, give patients -- both new and long-term -- a simple, informative brochure on the subject. Include contact information so patients can get answers to any insurance questions whenever they come up.


Don't assume patients understand their insurance. Educate patients about their dental insurance coverage. They'll appreciate your willingness to help. They may also accept more treatment -- increasing production for your practice -- as a way to take full advantage of insurance benefits.

Roger P. Levin, DDS, is the founder and CEO of Levin Group, the leading dental practice consulting firm in North America. For the complete list of dates and locations where you can attend his latest seminar, visit

The comments and observations expressed herein do not necessarily reflect the opinions of, nor should they be construed as an endorsement or admonishment of any particular idea, vendor, or organization.

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