The secret to success for many practices is the office manager. Although doctors are the ones who build referral relationships, provide excellent clinical care, and lead the practice, it’s the office manager who makes everything happen each day.
Have your office manager track and manage the numbers. High-performing office managers track key performance metrics. Every practice leader should establish specific annual goals and targets. It is then the office manager’s responsibility to monitor performance and make course corrections when necessary.
Don’t forget to have your office manager focus on daily practice improvement. We advise practice leaders to identify one thing to improve daily, because continuous improvement strengthens the practice and increases doctor income. When office managers commit to implementing one improvement per day, they create momentum and reinforce a culture of continual progress.
Dr. Roger P. Levin is CEO of Levin Group, a leading practice management and marketing consulting firm. To contact him or to join the 40,000 dental professionals who receive his Practice Production Tip of the Day, visit LevinGroup.com or email [email protected].
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