The ADA is calling on UnitedHealthcare to accept dentists' credentialing information from the CAQH Provider Data Portal rather than require a separate application through the insurer's own portal.
The ADA Credentialing Service, powered by CAQH, lets dentists maintain a single profile and share it with multiple dental plans, avoiding repeated data entry for each insurer. While UnitedHealthcare's portal allows dentists to import existing CAQH data, the ADA is asking the insurer to accept a dentist's CAQH provider ID as a full submission rather than a manual application.
Dr. Shelley Olson, chair of the ADA Council on Dental Benefit Programs, said in a news release that requiring dentists to redo the process in a separate system adds "overhead with no benefit to patients or practices."
The ADA is encouraging dentists to ask their UnitedHealthcare provider relations representative whether their CAQH ID can be accepted in place of a full application, and to report any delays or denials to the association.
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