Office Management: Page 114

Do's and don'ts for new patients: Improve the new patient experience

By Dr. Roger P. Levin

Ensure that more new patients become loyal, long-term ones by creating a positive initial experience for them. Each aspect of the new patient experience should be planned and scripted for maximum effectiveness, advises Dr. Roger P. Levin in his latest Practice Success tip. Practices that exceed expectations during patient interactions will continue to grow and be successful.

March 18, 2018

7 ideas to move to higher-reimbursement patients

By Jen Butler, MEd

Is your practice meeting your production and collection goals? Is your schedule full, but your per-hour reimbursement lower than you would like? Practice management consultant Jen Butler has seen clients in this situation and offers seven practical tips to shift your practice to higher-reimbursement patients.

March 15, 2018

4 ways to create a Starbucks-style experience

By Amol Nirgudkar

What are the four core values of your practice? Amol Nirgudkar of Patient Prism suggests taking a page out of the Starbucks playbook and focusing on these four values: quality, service, ambiance, and culture. He details how you can apply this approach to your practice.

March 14, 2018

CDC investigates cluster of dentists with lung disease

By Tony Edwards

A March 9 report from the Centers for Disease Control and Prevention (CDC) detailed a cluster of nine cases of idiopathic pulmonary fibrosis among dental personnel treated at one care center in Virginia from 2000 to 2015. Occupational exposure to dental materials may be the culprit behind these cases, the authors speculated.

March 12, 2018

Do's and don'ts for better team communication: Improve practice communication

By Dr. Roger P. Levin

The success of your practice depends on how well you communicate with patients, but that begins with how well you communicate with each other. Always keep everyone informed and help each other maintain a positive attitude, advises Dr. Roger P. Levin. Patients will appreciate it.

March 11, 2018

Court finds Calif. illegally cut pay for hygienists

By DrBicuspid.com staff writers

A state judge has ruled that the California Department of Health Care Services (DHCS) illegally reduced payments for dental hygienists who work outside of the dental office. The department oversees the state's dental Medicaid program, Denti-Cal.

March 8, 2018

What are your clinical commandments?

By Jen Butler, MEd

Clinical commandments are a means of providing consistent, repeatable standards for your team and your patients. They help ensure everyone in your practice is on the same page and that your patients don't receive mixed messages. Practice management consultant Jen Butler offers practical tips to put these commandments into place.

March 1, 2018

6 tips to fix scheduling stress

By Sally McKenzie

When you drove to your practice this morning, did you know what to expect? Or is there no such thing as a typical day, with too many broken appointments turning your schedule into chaos? Practice management consultant Sally McKenzie offers six tips that can help your practice address the scheduling stress.

February 26, 2018

Do's and dont's for customer service: 'Wow' your patients

By Dr. Roger P. Levin

Patients will recommend your practice only when you provide them a great experience. Exceeding expectations during patient interactions will put your practice in the best position to generate word-of-mouth referrals, advises Dr. Roger P. Levin.

February 25, 2018

2 pillars of success: Scheduling and case acceptance

By Theresa Pablos

CHICAGO - Scheduling and case acceptance are two pillars upon which successful practices rely, according to a practice management presentation by Dr. Roger P. Levin at the 2018 Chicago Dental Society Midwinter Meeting.

February 21, 2018

Products to look for at Chicago Midwinter 2018: Part 2

By Tony Edwards

One highlight of the upcoming 2018 Chicago Dental Society Midwinter Meeting is the vast exhibit hall with hundreds of companies showing thousands of products. To help you maximize your on the floor, we bring you the second part of our preview of new and recently introduced products to look for at the meeting.

February 20, 2018

U.S. dental spending projected to hit $192B by 2026

By Tony Edwards

Annual U.S. spending on dental care is projected to reach $192 billion by 2026, according to a February 14 report in Health Affairs. While spending on dental care will increase by more than $80 billion compared with 2013, the annual growth rate for dental spending will lag overall growth in healthcare expenditures in the country.

February 14, 2018

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