Ann-Marie DePalma

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How can you adjust unassigned credits in Eaglesoft?
In Eaglesoft, any payments or adjustments, whether by the patient or insurance, must be attached to a service. When this does not happen, an unassigned credit is created. So what do you need to know about this and how can it be corrected? Ann-Marie DePalma offers some tips and advice.
October 20, 2020
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How can you adjust your practice's schedule in Eaglesoft?
Much has changed for dental practices when it comes to their schedules in the COVID-19 era. How can you ensure your Eaglesoft practice management software is correctly tacking these changes and optimizing your schedule? Ann-Marie DePalma offers some tips and advice.
September 16, 2020
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What are best practices for insurance estimations in Eaglesoft?
Ann-Marie DePalma answers a question from a reader about how insurance estimation can best be discovered within the Eaglesoft practice management software system. She also details the various types of fees that one can encounter.
August 16, 2020
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What are the different types of alerts in Eaglesoft, and how do I create a new alert?
Ann-Marie DePalma answers a question from a reader about the various types of alerts that can be triggered in Eaglesoft and what they mean, as well as how a new type of alert can be created that can help ensure patient safety.
July 13, 2020
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Dental Practice
Using Eaglesoft to determine the true number of your practice's 'active patients'
Ann-Marie DePalma answers a question from a reader about finding the true number of active patients in practice management software (Eaglesoft) and discusses what the term "active patients" really means.
June 18, 2020
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Insurance
Defining what it means to be paperless vs. chartless
As dental practices and teams move away from paper charts and handwritten clinical notes and toward the digital environment, understanding the differences in maintaining the patient record becomes increasingly important, writes Ann-Marie DePalma.
June 10, 2020
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U.S. charges reveal massive dental practice embezzlement
An Illinois woman faces federal charges stemming from a staggering theft from her former employer.
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