In this episode, Kevin Henry, editor in chief of DrBicuspid.com, and Dr. Roger Levin discuss the importance of a positive mindset and customer service in dental practices.
Dr. Levin shares his "nine rules of living" that emphasize the significance of starting each day with a positive affirmation, maintaining positive language, and the power of gratitude. The conversation also highlights the impact of smiling during customer interactions and the necessity of making it easy for patients to receive care.
Overall, the episode serves as a guide for dental professionals to enhance their practice through positivity and effective communication.
Catch up on the first two installments on the power of five-star customer service in your dental practice by clicking here and here.
Podcast takeaways
- Start each day with a habit trigger to set a positive tone.
- Refuse to use negative language to foster a positive environment.
- Gossip can destroy customer service and team morale.
- Express gratitude by saying "please" and "thank you" frequently.
- Expect good things to happen to create a positive mindset.
- Smiling can enhance customer interactions and create a welcoming atmosphere.
- Make it easy for patients to receive care to build loyalty.
- Eliminate negativity from your life to improve overall happiness.
- Giving back to the community reinforces personal success and fulfillment.
- A positive attitude in the workplace leads to better patient experiences.
