Office Management: Page 108

DentaQuest renews contract for dental services in Texas

By DrBicuspid.com staff writers

Texas Health and Human Services has awarded DentaQuest a contract to continue providing dental care services to enrollees of Medicaid and the Children's Health Insurance Program in the state.

January 27, 2020

Oral-B investigating claim of glass in its toothpaste

By Melissa Busch

Procter & Gamble's Oral-B is investigating claims made by a New Zealand woman that she found shards of glass in a tube of its toothpaste, according to a statement released January 24 by the oral care company.

January 27, 2020

Dental office settles to resolve claims of patient overbilling

By Melissa Busch

A dental practice in Maryland has agreed to waive outstanding charges for services it provided during a two-year period and to pay $48,000 to resolve allegations that the office overbilled patients, according to the Maryland Office of the Attorney General.

January 26, 2020

Do's and don'ts for feedback: Create an environment where feedback is welcome

By Dr. Roger P. Levin

Whether from patients or team members, constructive feedback can help you increase efficiency, profitability, and career satisfaction. You should always make sure that both your patients and staff know that you value their opinions, advises Dr. Roger P. Levin in his latest Practice Success tip.

January 26, 2020

HR advice on one of last week's most-read articles

By Kevin Henry

Last week, one of the most-read articles on DrBicuspid.com was about the Wisconsin dental assistant who claims she was fired after her pro-President Trump comments on Facebook led to a bad review of the dental practice where she worked. Paul Edwards of CEDR HR Solutions offers a human resources point of view of the case.

January 23, 2020

Woman sues, claiming dental office sent unsolicited texts

By Melissa Busch

A woman in Florida is suing a dental practice, claiming it used an automatic telephone dialing system to send her and other patients thousands of unsolicited texts, like "We are open today!" She says the barrage of messages was a nuisance, invaded her privacy, and violated U.S. robocall laws.

January 23, 2020

Assisted hygiene and the assistant's cornerstone role

By Lisa Wadsworth, RDH

The possibilities for growth and influence are endless for dental assistants who work in a practice set to measure patient care, patient education, and case acceptance. Assistants can be a key motivator, elevating the patient experience and, ultimately, the success of the practice, writes professional development coach Lisa Wadsworth, RDH.

January 22, 2020

Dental associations' opposition to advanced practice providers is bad for dentists, patients

By Dr. Steven Krauss

In this Second Opinion, Dr. Steven Krauss writes that it's time for dentistry to emulate the medical profession and support the licensure of advanced practice providers to improve access to care, lower costs, increase productivity, and enhance professional and public satisfaction.

January 22, 2020

What is the weather policy in your practice?

By Dr. Sheri Doniger

The weather forecasters are predicting a "snowmageddon" this week in parts of the U.S. You have a full day of restorative and hygiene patients scheduled. What to do? In times like this, you have to think about the safety of both your team and your patients, advises Dr. Sheri Doniger.

January 21, 2020

Oral pain center to pay $1M to settle false claims case

By Melissa Busch

A pain treatment center in Wisconsin has agreed to pay $1 million to resolve allegations that it submitted false claims to Medicare and Tricare for oral appliances used to treat temporomandibular joint disorders.

January 19, 2020

Mass. practice charged with Medicaid fraud scheme

By DrBicuspid.com staff writers

Two dentists and an office manager from Massachusetts were arrested and indicted on January 16 for allegedly running a scheme to defraud MassHealth, the Massachusetts Medicaid program.

January 15, 2020

Wis. dental assistant claims fired for pro-Trump comments

By Melissa Busch

A dental assistant in Wisconsin says she was fired when a bad review, claiming her employer had workers who spew racist comments, surfaced on the office's social media. She believes her own pro-President Trump comments on Facebook led to the review and firing, according to news reports.

January 15, 2020

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