Dr. Roger P. Levin[email protected]Dental EducationDos and don'ts for case acceptance: Be prepared to answer unspoken questionsWhen recommending treatment, it's relatively easy to respond to any questions patients ask. The hard part is answering the questions that aren't asked. Patients often have concerns that go unexpressed unless you draw them out.June 2, 2013Dental EducationDos and don'ts for practice management: The value of patient satisfaction -- Part 3A dental practice may have very nice people working on the team, but this may not be sufficient to create outstanding patient satisfaction. It is critical to develop and implement strategies that ensure a consistently positive patient experience.May 26, 2013Dental EducationDos and don'ts for practice management: The value of patient satisfaction -- Part 2How do you achieve superior patient satisfaction? By making absolutely certain patients could not imagine going elsewhere for their dental needs.May 19, 2013Dental EducationDos and don'ts for practice management: The value of patient satisfactionWhat do patients remember after visiting your practice? Mostly how you made them feel. If they walk away with a very positive attitude, patients perceive excellent customer service and they will continue to return. Any practice not creating superior patient satisfaction puts itself at high risk for patient attrition and declining production.May 12, 2013Dental EducationDos and don'ts for practice management: Gauging patient satisfactionTake the time to win back inactive patients, turn new patients into long-term patients, and "wow" current patients. Practices can accomplish all of these objectives by ramping up every aspect of a positive patient experience.May 5, 2013InsuranceDos and don'ts for insurance: Maximize insurance benefits for patientsEvery year, patients leave an enormous amount of potential dental insurance benefits on the table, unused and lost forever. Whatever your attitude about insurers, you owe it to your patients -- and to your practice -- to do what you can to help them take full advantage of available dental coverage.April 28, 2013InsuranceDos and don'ts for team leadershipMany practice owners feel they would be revealing too much about their personal income if they allowed staff to see how the practice is performing financially. However, in today's economy, dentists need to take advantage of the power of setting and tracking performance targets.April 21, 2013Dental EducationDos and don'ts for practice efficiency: Document systems for repeatabilityPractice systems are the steps team members follow to perform specific tasks in the office. Used properly by the team, the right systems will hit specific performance targets consistently and repeatedly. Doing so requires that they be documented step by step.April 14, 2013InsuranceDos and don'ts for insuranceDental insurance companies have a different agenda than you or your patients. Their business model inclines them to not cover out-of-the-ordinary treatment. This will not change, but there are some things you can do to counteract this behavior.April 7, 2013Dental EducationDos and don'ts for trainingThe role of the practice team in sustaining the practice cannot be overestimated. By effectively preparing and leading the team, the dentist can give the practice the momentum needed to take ups and downs in stride. The practice will be in the best position to attain long-term sustainability, as well as immediate gains in productivity and profitability.March 31, 2013Previous PagePage 80 of 100Next PageTop StoriesCBCTVery rare spontaneous dentin bridge forms after dental traumaA tooth's remarkable self-healing mechanism defied dental expectations after trauma.BrainThis brain disease may be a risk factor for advancing gum diseaseOffice ManagementHygiene wages aren't the problem: Your business model isInsuranceDo’s and don’ts for increasing insurance reimbursementsImaging & CAD/CAMThis may indicate the severity of dental infections
