Patient Communication: Page 76

Do's and dont's for customer service: 'Wow' your patients

By Dr. Roger P. Levin

Patients will recommend your practice only when you provide them a great experience. Exceeding expectations during patient interactions will put your practice in the best position to generate word-of-mouth referrals, advises Dr. Roger P. Levin.

February 25, 2018

DrBicuspid.com to honor Dental Excellence Award winners

By Tony Edwards

DrBicuspid.com is pleased to honor the winners of the Dental Excellence Awards, highlighting the best new products and services in dentistry. The awards will be presented on Friday, February 23, at the 2018 Chicago Dental Society Midwinter Meeting.

February 22, 2018

Products to look for at Chicago Midwinter 2018: Part 2

By Tony Edwards

One highlight of the upcoming 2018 Chicago Dental Society Midwinter Meeting is the vast exhibit hall with hundreds of companies showing thousands of products. To help you maximize your on the floor, we bring you the second part of our preview of new and recently introduced products to look for at the meeting.

February 20, 2018

Poll: Parents not receiving dental visit advice for kids

By DrBicuspid.com staff writers

More than half of almost 800 U.S. parents surveyed in a new poll did not receive guidance from their child's physician or a dentist about when their child should first see a dentist.

February 19, 2018

Do's and dont's for case presentation: Sharpen your presentation skills

By Dr. Roger P. Levin

It takes time for even the most experienced dentists to master case presentation skills. Case presentation has to be learned, practiced, and mastered if doctors are committed to taking the next step toward greater profitability, notes Dr. Roger P. Levin in his latest Practice Success tip.

February 18, 2018

Treating our transgender patients

By Lisa Knowles, DDS

About 1 million people in the U.S. may identify as transgender, according to recent research. While Dr. Lisa Knowles understands all too well that there can be a learning curve with these patients, she asks all dental team members to focus on what makes us similar as opposed to what might be different

February 12, 2018

5 benefits of focusing on recall

By Sally McKenzie

Your schedule looks full, but do you find your production numbers are still down? Your recall program might be the reason, writes practice management consultant Sally McKenzie. A focus on recall can increase your patient retention and case acceptance numbers.

February 4, 2018

Do's and don'ts for practice marketing: Fill scheduling gaps with a whitening promotion

By Dr. Roger P. Levin

If you're having trouble keeping your schedule full, launch a minicampaign to bring in new patients for professional whitening at a special price, recommends Dr. Roger P. Levin. This will keep staff busy during what might otherwise be slow times and also give prospective patients direct exposure to your office and team.

January 28, 2018

6 tips for handling negative online patient reviews

By Dr. Michael W. Davis

Even the most caring and skilled clinician will inevitably receive a negative online review, writes Dr. Michael W. Davis. While such a review might appear for many different reasons, properly handling these reviews can help your practice. He offers six tips to help you deal with this problematic issue.

January 22, 2018

More HPV communication needed from dentists

By Tony Edwards

Can dentists and hygienists help prevent oropharyngeal cancers? The authors of a new study suggest being informed about the human papillomavirus (HPV) and the ability to talk with patients about this difficult topic may help reduce the incidence of these cancers.

January 18, 2018

How to improve your confirmation process

By Jen Butler, MEd

The confirmation process is at the heart of any successful dental practice, writes practice management consultant Jen Butler. Without solid plans, patients can fall through cracks, which can send teams into tailspins of stress as your practice's revenue plummets.

January 17, 2018

Second Opinion: Comprehensive plan needed for aging patients

By Nathan Oakes, DMD

With the rapid growth of the aging population in the U.S., it is likely your practice is already seeing a rising number of older adult patients. Dr. Nathan Oakes details his practice's treatment plan for these patients and how they can help your practice thrive.

January 16, 2018

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