Patient Communication: Page 77

Practice Rescue: 5 ways to decrease your accounts receivable
By Jill Shue
Do your patients complain about differences between what they were told a procedure would cost and what they were billed? In the debut of the Practice Rescue column, Jill Shue of Custom Dental Solutions offers five ways to decrease your accounts receivable and improve patient communication.
January 3, 2018
2018 01 03 00 31 7955 Shue Jill 400
Do's and don'ts for patient interactions: Know what to say to patients
By Dr. Roger P. Levin
Knowing what to say greatly enhances every interaction with patients. Use staff meetings to review and role-play training scripts. Scripts make everyone more confident in answering patient questions and addressing concerns, notes Dr. Roger P. Levin in his latest Practice Success tip.
January 1, 2018
2016 11 18 14 42 01 206 Practice Success2 400
Top 5 columns from fall 2017
By Tony Edwards
DrBicuspid.com takes a look back at the five most-read columns and practice management articles from fall 2017, as measured by page views. These columns focus on a wide variety of topics, from legal cases to teeth whitening to overprescription of antibiotics.
December 21, 2017
2016 12 28 17 05 57 851 Top 5 400
What you need to know about fee schedules versus write-offs
By Dayna Johnson
When billing a preferred provider organization, does your office use a fee schedule or a write-off system? Dayna Johnson, founder of Rae Dental Management, considers the advantages and disadvantages of both systems to help you determine which is best for your practice.
December 19, 2017
2017 12 19 21 55 9721 Johnson Dayna 20171219215521 20171219215642
Second Opinion: Trust
By Lisa Knowles, DDS
In this Second Opinion, Dr. Lisa Knowles discusses the fallout that occurs when healthcare practitioners abuse the trust placed in them. Using a prominent case of patient abuse as an illustration, she writes that all practitioners lose credibility when one person in the professional community errs in judgment.
December 18, 2017
2016 08 05 13 04 56 163 Knowles Lisa 400
A positive review of patient reviews
By Kim Miranda
How many articles have you read that encourage you to use online patient reviews to market your practice? And how many times do you think to yourself that these reviews are costly and can't help your practice? Kim Miranda of Brighter writes that it's time to rethink reviews and shares some helpful tips.
December 17, 2017
2017 11 02 23 46 6214 Miranda Kim 20171102231938
Congratulations to DrBicuspid.com's Dental Excellence Award winners
By Tony Edwards
DrBicuspid.com is pleased to announce the winners of the Dental Excellence Awards. Please join us in honoring the best new products in dentistry. Awards will be presented at the Chicago Dental Society's Midwinter Meeting in February.
December 13, 2017
2017 02 28 11 15 23 956 Dr Bicuspid Dental Excellence Award 400
Winners lose more than losers
By Curtis Marshall
It may seem counterintutive, but winners lose more than losers. Why? Because they are willing to look at why they lost and get back in the game. In his latest Naked Dentist column, Curtis Marshall of Dental Intel looks at a practice in Michigan that embodies the approach of learning from their mistakes when it comes to presenting implant treatment.
December 11, 2017
2016 10 24 15 35 17 421 Marshall Curtis 400
5 reasons production is down
By Sally McKenzie
It is December and you are probably looking at your practice's year-end numbers. If your production numbers are down, it can impact your bottom line and also your team's morale. Practice management consultant Sally McKenzie has five reasons your production numbers might be lower and what you can do to improve them.
December 7, 2017
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Hold on: How your on-hold message affects your practice
By Mark Williamson
You've probably talked with your team about not putting patients on hold when they call your office, but sometimes it is necessary to do so. But rather than considering this lost time to reach your patients, you can use hold time to your practice's advantage to boost profitability and customer service, according to Mark Williamson, CEO of an audio branding agency.
December 4, 2017
2017 12 04 23 43 8176 Williamson Mark 20171204232438
Henry Schein debuts handpiece repair portal
By DrBicuspid.com staff writers
Henry Schein has launched ProRepair, a new web portal to help facilitate the handpiece repair process.
November 30, 2017
2017 12 01 17 41 7816 Henry Schein Pro Repair Portal
The Naked Dentist: Stopping the problem first
By Curtis Marshall
When there's a problem, wanting to take immediate action is a very human reaction. In his return to DrBicuspid.com, Curtis Marshall of Dental Intel offers an example of when taking a step back to analyze the problem and to find actionable solutions led to more patients and a better retention rate for one practice.
November 27, 2017
2016 10 24 15 35 17 421 Marshall Curtis 400
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