Dr. Roger P. Levin[email protected]Patient CommunicationDo’s and don’ts for handling dissatisfied patientsNo matter how hard you and your team try, you will sometimes disappoint patients. Complaints may be unfair, but your reaction must be positive and controlled, writes Dr. Roger. P. Levin.May 22, 2023MarketingDo’s and don’ts for controlling the patient experienceControlling the patient experience can create a better customer service perception than simply having a nice office. All that is involved is putting a few steps in place with the right scripts, writes Dr. Roger. P. Levin.May 15, 2023Team ManagementDo’s and don’ts for interdisciplinary casesDr. Roger P. Levin offers tips on how to improve interoffice communication when you refer dental patients to a specialty practice.May 8, 2023Staff Shortages5 behaviors to keep your team for lifeFive behaviors can create a positive workplace and engender employee loyalty.May 3, 2023MarketingDo’s and don’ts for referral marketingWhen current patients are satisfied with the care and service their dental practice provides, they recommend it to others.May 1, 2023Team ManagementDo’s and don’ts for team leadershipOne of dentists’ major shortcomings as team leaders is their tendency to micromanage. However, this habit limits your practice’s productivity, cautions Dr. Roger P. Levin.April 24, 2023Dental PracticeDo’s and don’ts for increasing revenueAmericans spend roughly $2.75 billion per year on cosmetic dentistry. This represents a tremendous opportunity for dentists, writes Dr. Roger. P. Levin.April 17, 2023Office Management5 ways to offset inflation by increasing productionInflation is here, and it’s real. Every 1% increase in cost to the practice represents a 1% decrease in practice profit. Dr. Roger P. Levin offers five strategies to help your practice offset inflation and boost profitability.April 13, 2023Dental PracticeDo's and don'ts for better patient scriptingScripting ensures that the entire team says the right thing at the right time in the right way, writes Dr. Roger P. Levin.April 9, 2023Team ManagementDo’s and don’ts for communicating with your teamDr. Roger P. Levin provides tips on how to ensure cohesive, effective communication among dental team members.April 3, 2023Previous PagePage 22 of 103Next PageTop StoriesLegal IssuesDentist, practice arraigned on 40 crimesA dentist and his practice were arraigned on more than three dozen crimes.Dental EducationNot all evidence is created equal: Dr. Richard Nagelberg on reading the dental researchLegal IssuesMan accused of abducting, assaulting, terrorizing dental employeeInfection ControlDentist accused of lax infection control suspendedSports DentistryMouthguards plus this may protect swimmers' teeth
