Dr. Roger P. Levin[email protected]Dental EducationDos and don'ts for practice finance: Laying down the law with no-showsNo-shows and last-minute cancellations are exactly the same thing -- scheduling killers. They eat up time that can be used for other patients, leading to decreases in production and profitability.October 28, 2012Dental EducationDos and don'ts for practice management: Implement procedural time studiesPractices need to determine how much time a doctor or team member requires for each type of appointment. The average practice has approximately seven to eight services that are offered 80% of the time and make up the bulk of practice production and profitability. This means that most appointments scheduled will focus on a relatively limited number of procedures.October 14, 2012Dental EducationDos and don'ts for patient management: The importance of confirmation callsPractices that confirm patients have a 30% lower no-show rate than offices that don't. Some practices view confirmation calls as a time-consuming activity that takes time away from other important office responsibilities. In fact, confirmation calls are crucial to practice production.October 7, 2012InsuranceDos and don'ts for practice finance: Deciding on a satellite officeMany dentists have more than one office. This is especially true of dentists early in their careers who are looking to expand their patient base as quickly as possible. The question is -- should you have more than one office?September 30, 2012InsuranceDos and don'ts for patient managementAll dental practices should create a short brochure about insurance. Well-informed patients are more likely to accept cases.September 23, 2012Dental EducationDos and don'ts for practice management: Choosing the right technologyNew technology in dentistry is good ... as long as it is the right technology. It must provide a significant return on investment to be deemed a worthwhile expense.September 16, 2012Dental EducationDos and don'ts for practice management: A positive attitude gets positive resultsWhen you use scripting for staff training, you are also educating and motivating team members. They will gain confidence and project enthusiasm, contributing significantly to the office environment and reinforcing treatment recommendations when the opportunity presents.September 9, 2012Dental EducationDos and don'ts for case acceptance: Keep all team members on the same pageEvery practice has its own philosophy, guidelines, and range of services. Role-playing with scripts familiarizes all team members with the specifics that make the practice unique. Staff members also learn how to answer a patient's questions, confident that they are reflecting the practice's position accurately.September 2, 2012Dental EducationDos and don'ts for practice production: Building patient trust through teamworkEach staff member should be ready at all times to foster a sense of trust during every interaction with patients. Whether in scripted or less formal situations, the underlying message should be, "You can trust the doctor and our entire team to have your best interests at heart."August 26, 2012Team ManagementDos and don'ts for team managementThe primary purpose of scripting is to ensure that staff members operate practice management systems with the greatest possible efficiency. Scripts also serve as built-in training aids -- easy-to-follow, step-by-step guides for virtually every type of patient interaction.August 19, 2012Previous PagePage 83 of 100Next PageTop StoriesCBCTVery rare spontaneous dentin bridge forms after dental traumaA tooth's remarkable self-healing mechanism defied dental expectations after trauma.BrainThis brain disease may be a risk factor for advancing gum diseaseOffice ManagementHygiene wages aren't the problem: Your business model isInsuranceDo’s and don’ts for increasing insurance reimbursementsImaging & CAD/CAMThis may indicate the severity of dental infections