Dr. Roger P. Levin[email protected]Dental EducationDos and don'ts for practice leadership: Resolve staff conflicts skillfullyNo one enjoys getting in the middle of a conflict, but when one threatens to disrupt the practice, the practice leader must take quick and decisive action to negotiate a workable solution. By establishing general guidelines for conflict resolution, the doctor will find it easier to overcome reluctance to get involved and staff members will know what to expect -- as well as what will be expected of them.July 28, 2013Dental EducationDos and don'ts for community marketing: Do well by doing goodTo raise your profile and establish a good reputation in your market, create an annual high-visibility event that benefits the community in some way. In contrast with advertising, this form of marketing sends a message of giving and commitment that reflects well on the practice.July 21, 2013Dental EducationDos and don'ts for creating an effective scheduleOnce a practice establishes daily targets, it must then strive to schedule 60% to 65% of production in the morning. The objective is to create an efficient and less stressed day.July 7, 2013Dental EducationDos and don'ts for increasing production: Creating highly effective case presentationsSuperior case presentation is more than just explaining procedures. Case presentation depends on good communication. Understanding and responding to each patient's specific needs will help you to increase case acceptance.June 30, 2013Dental EducationDos and don'ts for team training: Follow the scripts to greater successScripted interactions with patients help control the relationship and ensure more consistent positive results. Most dentists, once exposed to the concept of scripting, understand its value. Yet even practices that have used it effectively often slip back into bad habits that undermine performance and lead to declining production, poor customer service and increasing stress.June 23, 2013Dental EducationDos and don'ts for practice management: Refresh your office décorAlthough they have nothing to do with dentistry, stained carpeting, worn upholstery, and marred walls reflect poorly on the practice. Patients lack the technical knowledge to judge clinical performance, but they are certainly capable of noticing poor maintenance. Keeping the appearance of the practice fresh and clean reinforces patient retention.June 16, 2013Dental EducationDos and don'ts for patient retention: Give inactive patients reasons to reactivatePay special attention to your pool of inactive patients. While some may have moved out of the area or switched to another dentist, many may still return to active status at your practice ... if properly motivated. As part of your overall program to increase your patient base, reactivating patients you haven't see for 18 to 48 months deserves special attention.June 9, 2013Dental EducationDos and don'ts for case acceptance: Be prepared to answer unspoken questionsWhen recommending treatment, it's relatively easy to respond to any questions patients ask. The hard part is answering the questions that aren't asked. Patients often have concerns that go unexpressed unless you draw them out.June 2, 2013Dental EducationDos and don'ts for practice management: The value of patient satisfaction -- Part 3A dental practice may have very nice people working on the team, but this may not be sufficient to create outstanding patient satisfaction. It is critical to develop and implement strategies that ensure a consistently positive patient experience.May 26, 2013Dental EducationDos and don'ts for practice management: The value of patient satisfaction -- Part 2How do you achieve superior patient satisfaction? By making absolutely certain patients could not imagine going elsewhere for their dental needs.May 19, 2013Previous PagePage 83 of 104Next PageTop StoriesLegal IssuesPair guilty of $13M fraud, including free dental prosthetic scamA New Jersey couple who operated a nonprofit claiming to help at-risk populations was convicted of defrauding the U.S. government.Dental HygieneThis may push your hygienist to quitOral-Systemic LinkType 1 diabetes and oral health: Considerations for dental practitionersWellnessDr. Tom Giacobbi shares advice on how to battle burnout in the dental practiceLegal IssuesSuit claims numbing agent at wrong site led to woman’s death