Dr. Roger P. Levin[email protected]Dental EducationDos and don'ts for increasing cosmetic productionEven in this economy, patients will still say "yes" to cosmetic and elective treatment. In fact, as more people change careers and go on job interviews, there could be an uptick in demand for whitening and other cosmetic services. The question is -- will your case presentation persuade them to say "yes" to treatment? It will if you do certain things right.October 6, 2013InsuranceDos and don'ts for practice finance: Minimizing overdue accountsIn the postrecession economy, dentists are searching for ways to eliminate inefficiencies and tighten financial controls throughout their practices. One area that should get special attention is overdue accounts receivable. To avoid unnecessary losses and stress in the near future, dentists should take corrective action now.September 29, 2013Dental EducationDos and don'ts for staff training: Building a better teamHow do you turn your staff into a team? Successful leaders can take a group of individuals and transform them into a team through clear communication, training, and coaching.September 22, 2013Dental EducationDos and don'ts for case presentation: Getting more patients to say 'Yes'Your practice production is directly influenced by your case acceptance rate. Successful case presentations will lead to scheduled appointments, production, satisfied patients, collections, and profitability. By the same token, every case presentation that is declined likely results in untreated patients, reduced revenue, lower efficiency, and less profit for your practice.September 15, 2013Patient CommunicationDos and don'ts for patient communication: Help your patients understand their oral healthPatient education includes much more than giving instructions for good oral hygiene. In treatment presentations, during routine hygiene and doctor exams, in social media, or at community events -- whenever dental questions or concerns arise -- be prepared to translate your professional knowledge into terms they can understand.September 8, 2013Dental EducationDos and don'ts for patient serviceIf patients disrespect the practice's schedule -- evidenced by late arrivals, last-minute cancellations, and no-shows -- the business consequences can be quite serious. If, on the other hand, the practice shows little respect for the patient's schedule, damage to the relationship can be just as great. With all patients, assume that their time is somehow precious to them, and act accordingly.September 1, 2013Dental EducationDos and don'ts for increasing production: Turn 'maybe' into 'yes' with follow-upAn untold number of cases are lost not because patients have rejected treatment but because there was no follow-up after case presentation. In the new dental economy, it's unrealistic to expect patients to make a decision on the spot -- especially for multitooth or elective treatment. If the patient leaves the presentation without making a commitment, you may yet gain acceptance ... but only if you follow up.August 25, 2013Dental EducationDos and don'ts for team efficiencyThe most important appointment of the day occurs before you see any patients. It's the daily business meeting, when the doctor and all team members get a quick snapshot of what to expect that day and what will be expected of each of them. This indispensable management tool makes it much easier for individual staff members and the team as a whole to operate at peak efficiency, day after day.August 18, 2013InsuranceDos and don'ts for patient financial managementIn the postrecession economy, practices cannot afford to be lax about getting paid for services rendered. The practice must establish a clear-cut payment policy and make sure that all patients are familiar with it.August 11, 2013Dental EducationDos and don'ts for staff trainingNearly all daily activities in a dental practice involve person-to-person communications. This means that the implementation of management and marketing systems depends on dialogues between team members and patients, and the efficiency of the systems depends on what is said (or not said). Scripting is therefore extremely important to a practice's success.August 4, 2013Previous PagePage 82 of 104Next PageTop StoriesLegal IssuesPair guilty of $13M fraud, including free dental prosthetic scamA New Jersey couple who operated a nonprofit claiming to help at-risk populations was convicted of defrauding the U.S. government.Dental HygieneThis may push your hygienist to quitOral-Systemic LinkType 1 diabetes and oral health: Considerations for dental practitionersWellnessDr. Tom Giacobbi shares advice on how to battle burnout in the dental practiceLegal IssuesSuit claims numbing agent at wrong site led to woman’s death