Dr. Roger P. Levin[email protected]Dental EducationDos and don'ts for scheduling: Coping with the chronically late patientWe've all had patients who can't manage to arrive on time for appointments. You can't scold them, and if you refuse to "bend" somewhat to accommodate them, they may well go off to some other practice. Yet their behavior inconveniences other patients and creates bottlenecks in your daily schedule. What to do?January 15, 2012Dental EducationDos and don'ts for telephone managementWe all know how important first impressions are. You need to control what impression your practice is making -- and what is being accomplished -- during a new patient's first call.January 8, 2012Dental EducationDos and don'ts for social mediaThere's no question that social media is transforming the way people communicate, and services such as Facebook and Twitter can be very helpful marketing tools for dental practices. But like any communications channel, social media must be used wisely.January 1, 2012Dental EducationDos and don'ts for practice management: Making your referral process more effectiveYou probably have a smooth process for referring patients to specialists. However, is it as effective and efficient as it should be?December 25, 2011Dental EducationDos and don'ts for practice management: Make customer service a priorityWhen patients visit your practice, they remember the care they received, the friendliness of the staff, and the convenience of their appointment. In short, they are remembering your customer service! Without strong customer service, a practice puts itself at great risk for declining production.December 18, 2011Dental EducationDos and don'ts for leadership: Formulating a disaster planMany dentists are often unprepared to protect their practices when disaster strikes. It is indeed ironic that dentists dedicate their lives to the health and well-being of others, yet many leave themselves vulnerable to a significant financial or emotional setback due to a lack of planning for unexpected events.December 11, 2011Dental EducationDos and don'ts for leadership: Learning from failureMany dentists tend to be micromanagers and dread any mistakes that the team makes, no matter how small. This is the wrong approach.December 4, 2011Dental EducationDos and don'ts for team building: Why staff meetings matterStaff meetings serve a critical function in general and specialty practices. These gatherings improve communication, inspire cooperation, and help build a stronger team. The ultimate goal: to bring the entire staff together for the purpose of practice and staff building.November 27, 2011Dental EducationDos and don'ts for practice management: Mastering the referral processYou probably have a smooth process for referring patients to specialists. However, is it as effective and efficient as it should be?November 20, 2011Dental EducationDos and don'ts for leadership: Seeking expert adviceDentists need to surround themselves with experts. Highly successful people recognize that they cannot do it all, should not try to do it all, and if they do, they will reach an absolute plateau and never move past it.November 13, 2011Previous PagePage 84 of 97Next PageTop StoriesDental EducationDental students may not be ready for emergenciesDental students report being moderately prepared -- at best -- to handle medical emergencies, highlighting gaps in training, according to a study.Team ManagementRetaining your dental team: Why training and incentives matterTMJ/TMDBiofeedback may help treat TMDsPodcastsPodcast: How is burnout impacting dental practice transitions?AntibioticsOral mucositis may be tied to antibiotic-related infection