Do's and don'ts for writing scripts for a better patient experience March 30, 2020 -- Every routine interaction between staff and patients contributes to the quality of the patient experience, for better or worse. Well-written and properly used, scripts can guide team members as they operate practice systems and also add depth and value to patient-practice relationships, writes Dr. Roger P. Levin in his latest Practice Success tip. Discuss
Do's and don'ts for staying connected with patients March 23, 2020 -- Connecting with patients is critical to maintaining your patient base, so you must be creative when it comes to staying in touch, advises Dr. Roger P. Levin. Try a mix of both traditional outreach methods and newer methods on social media. Stay in touch with patients often and you'll build long-lasting relationships that contribute to practice success. Discuss
Incorrect insurance adjustments can kill practice profits March 19, 2020 -- If preferred provider insurance adjustments seem high in your practice, it could be because your business staff is incorrectly posting the adjustments. That is a mistake that can severely affect your cash flow, writes Dr. James Anderson.
Mouth ulcers: Why some get them and some don't March 18, 2020 -- Have you had sores on your tongue, on the inside surface lining of your cheeks, on your gum tissues, or in the corners of your mouth? This is your body reacting to something going wrong in your immune system. Dr. Alvin Danenberg shares his thoughts on their creation and how to alleviate them. Discuss
Coronavirus disease (COVID-19): A dental practice management emergency preparedness plan March 17, 2020 -- The current situation with COVID-19 brings to the forefront an important issue for every dental practice -- your emergency preparedness plan. As much as we should be concerned about the spread of the novel coronavirus, we shouldn't be hitting the panic button. Now is the time to plan and ensure that our business continuity strategies are ready to go, writes Dr. Roger P. Levin. Discuss