Thought Leaders in Dentistry

The 3 ingredients of a world-class practice
December 9, 2020 -- John Wooden, the University of California, Los Angeles basketball coach with one of the greatest winning records in the history of college basketball, believed that when things aren't going well, you must go back to the fundamentals. Dr. Roger P. Levin offers his advice on what those fundamentals look like and how a dental practice can achieve them. Read More
Ask the Dentrix Expert: How do I create my ideal schedule?
December 8, 2020 -- If one of your business-related resolutions for 2021 is to have a schedule that makes you and your team happy, there is a way to make that happen within your Dentrix practice management software. Dayna Johnson, a certified Dentrix trainer and founder of, offers her advice on how your schedule can be more efficient in the new year. Read More
Do's and don'ts for reactivating patients
December 7, 2020 -- Losing patients under any circumstances is difficult. Add a pandemic on top of that, and you're in a dire situation. During this time, you must always be proactive about getting patients back in the office, writes Dr. Roger P. Levin. Read More
How the clinical team can support dental insurance reimbursement
December 3, 2020 -- There is no question that the entire team plays a role in a dental practice receiving insurance reimbursement in a timely manner. A big part of that falls on the clinical team, Clinical Editor Dr. David Rice reminds his colleagues as the end of the year draws near. Read More
7 steps to sending clean insurance claims
December 1, 2020 -- One of the top reasons your insurance aging report may be larger than you would like is because your office is not sending clean claims. For a claim to be sent correctly electronically, certain steps must be performed and details included. Ashley Bond gives you seven steps to make sure your claims are getting where they need to go, each and every day. Read More
Do's and don'ts for watching your overhead
November 30, 2020 -- Practices must watch their overhead more carefully than ever before during the COVID-19 pandemic. Even a 1% rise in overhead represents the loss of $1,000 of income on every $100,000 of production, writes Dr. Roger P. Levin. Read More
Do's and don'ts for customer service
November 23, 2020 -- One of the best ways to compete effectively as a dental practice -- even in a crisis -- is to treat patients with the highest level of customer service and respect. When people feel that you're going out of your way to create an outstanding experience, they develop a stronger loyalty to the practice that results in referrals, case acceptance, and positive reviews. Read More
Why emotional intelligence is key to your success
November 20, 2020 -- Kelly Tanner, PhD, RDH, believes that, in many ways, we miss how crucial emotional intelligence is in the workplace and individually. Emotional intelligence is the ability to adapt and adjust to other people, allowing us to manage ourselves and relationships effectively. In this article, she explains why it is so vital in today's society. Read More
How to avoid conflict during uncertain times
November 19, 2020 -- We, as a society, are in a time of turmoil: Most dental practices are adapting reasonably well, but the high levels of stress, chaos, and breakdowns are still occurring, with long-lasting effects, according to Dr. Roger P. Levin. In this article, he shares why overcommunicating, extra compassion, sincere empathy, and resiliency are the new buzzwords of success. Read More
How to flip your perspective on feedback
November 18, 2020 -- As a dental coach and a basketball coach, consultant Lynne Leggett has seen the difference between giving feedback to team members on a daily basis versus an irregular basis. What if we gave feedback in the dental practice the same way it is given on a basketball court? She explains what that means and how it could benefit your team. Read More