Office Management: Page 90

Do's and don'ts for conflict: Choose cooperation, not conflict
By Dr. Roger P. Levin
Performing your tasks well is one thing. Working well with others is another equally important part of job performance. As happens in any group, friction will occasionally occur. When it does, take a positive approach, advises Dr. Roger P. Levin. Work with teammates to resolve any conflicts rather than letting them linger and cause stress.
February 2, 2020
2016 11 18 14 42 01 206 Practice Success2 400
Dentist gets prison for secretly filming employee undressing
By Melissa Busch
A dentist in Spain was sentenced on January 26 to three years in prison and barred from practicing dentistry for three years for repeatedly secretly filming his receptionist change her clothes at his practice, according to news reports.
January 30, 2020
2020 01 30 22 08 8554 Dentist Secret Shh 400
Non-U.S. dental care chosen for lower costs
By DrBicuspid.com staff writers
One-fifth of people enrolled in a health insurance plan are willing to travel outside of the U.S. for care, with 60% of them already having done so for dental treatment, according to a survey by eHealth.
January 28, 2020
2019 04 04 22 38 0800 Survey Form 400
DentaQuest renews contract for dental services in Texas
By DrBicuspid.com staff writers
Texas Health and Human Services has awarded DentaQuest a contract to continue providing dental care services to enrollees of Medicaid and the Children's Health Insurance Program in the state.
January 27, 2020
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Oral-B investigating claim of glass in its toothpaste
By Melissa Busch
Procter & Gamble's Oral-B is investigating claims made by a New Zealand woman that she found shards of glass in a tube of its toothpaste, according to a statement released January 24 by the oral care company.
January 27, 2020
2020 01 27 20 16 3624 Glass Broken 400
Dental office settles to resolve claims of patient overbilling
By Melissa Busch
A dental practice in Maryland has agreed to waive outstanding charges for services it provided during a two-year period and to pay $48,000 to resolve allegations that the office overbilled patients, according to the Maryland Office of the Attorney General.
January 26, 2020
2018 08 30 18 07 7208 Settlement 400
Do's and don'ts for feedback: Create an environment where feedback is welcome
By Dr. Roger P. Levin
Whether from patients or team members, constructive feedback can help you increase efficiency, profitability, and career satisfaction. You should always make sure that both your patients and staff know that you value their opinions, advises Dr. Roger P. Levin in his latest Practice Success tip.
January 26, 2020
2016 11 18 14 42 01 206 Practice Success2 400
HR advice on one of last week's most-read articles
By Kevin Henry
Last week, one of the most-read articles on DrBicuspid.com was about the Wisconsin dental assistant who claims she was fired after her pro-President Trump comments on Facebook led to a bad review of the dental practice where she worked. Paul Edwards of CEDR HR Solutions offers a human resources point of view of the case.
January 23, 2020
2020 01 23 19 13 7990 Edwards Paul2 20200123195451
Woman sues, claiming dental office sent unsolicited texts
By Melissa Busch
A woman in Florida is suing a dental practice, claiming it used an automatic telephone dialing system to send her and other patients thousands of unsolicited texts, like "We are open today!" She says the barrage of messages was a nuisance, invaded her privacy, and violated U.S. robocall laws.
January 23, 2020
2019 10 18 17 04 1697 Lawsuit 400
Assisted hygiene and the assistant's cornerstone role
By Lisa Wadsworth, RDH
The possibilities for growth and influence are endless for dental assistants who work in a practice set to measure patient care, patient education, and case acceptance. Assistants can be a key motivator, elevating the patient experience and, ultimately, the success of the practice, writes professional development coach Lisa Wadsworth, RDH.
January 22, 2020
2020 01 22 22 49 6802 Wadsworth Lisa 20200122224944
Dental associations' opposition to advanced practice providers is bad for dentists, patients
By Dr. Steven Krauss
In this Second Opinion, Dr. Steven Krauss writes that it's time for dentistry to emulate the medical profession and support the licensure of advanced practice providers to improve access to care, lower costs, increase productivity, and enhance professional and public satisfaction.
January 22, 2020
2016 10 12 14 41 06 881 Dr B Second Opinion 400
What is the weather policy in your practice?
By Dr. Sheri Doniger
The weather forecasters are predicting a "snowmageddon" this week in parts of the U.S. You have a full day of restorative and hygiene patients scheduled. What to do? In times like this, you have to think about the safety of both your team and your patients, advises Dr. Sheri Doniger.
January 21, 2020
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