Patient Communication: Page 108

The most important question in dentistry
By Richard H. Madow, DDS, and David M. Madow, DDS
Having patients complete a satisfaction survey can be a great way to figure out what is going well and what needs improvement. But these surveys can be a bit cumbersome. The longer the survey is, the less likely patients are to actually take the time to complete it. As the Madow Brothers discuss, it's best to get right to the point.
August 11, 2015
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Encryption is only as good as its use
By Lindy Benton
Maintaining HIPAA-compliant communications among dental providers, specialists, facilities, and patients is a must in today's environment. While just about every office relies on email, many do not realize these communications are often not secure, encrypted, or HIPAA-compliant. In her latest column, MEA|NEA CEO Lindy Benton explains why secure encryption matters and offers some solutions for practices.
August 9, 2015
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Dos and don'ts for increasing production: Keeping more patients active
By Dr. Roger P. Levin
A growing number of adults have stopped making dental appointments regularly. If you have a substantial number of inactive patients, take steps to maintain your relationship with them and, ideally, bring them back in for a visit. Otherwise, you may lose them forever, notes Dr. Roger P. Levin in his latest Practice Success tip.
August 9, 2015
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Leaders in Dentistry: Gwen Essex
By Theresa Pablos
Gwen Essex, RDH, EdD, a professor at the University of California, San Francisco School of Dentistry, is actively working to create a more diverse and inclusive environment within dentistry. In this latest installment of the Leaders in Dentistry series, she talks about why diversity can positively impact access to care.
August 3, 2015
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6 easy ways to create an efficient front desk
By Jay Geier
What percentage of phone calls to your practice go to voicemail during business hours? The number of calls that go unanswered is probably higher than you think, writes Jay Geier, president of the Scheduling Institute. He offers six easy ways to decrease that number of unanswered calls and increase the number of new patients.
August 3, 2015
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Dos and don'ts for team building and growing your practice
By Dr. Roger P. Levin
As practice owner, you bear the main responsibility for the success of your dental business. But you don't have to go it alone. For help developing growth strategies, involve your staff. Seeing the situation from a different perspective, they can bring fresh practice-building ideas to the table, according to Dr. Roger P. Levin.
August 2, 2015
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The Naked Dentist: 2 call lists to grow your practice
By Curtis Marshall
Having patients in the chair is the only way a dental practice is going to produce. You can wish, work, or yell as much as you want, but without patients in your chairs, you will never be able to drill and fill. In his latest Naked Dentist column, Curtis Marshall pulls the weeds of a Minnesota practice and finds two ways to make the practice bloom.
July 29, 2015
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Don't talk with your patients about Donald Trump
By Richard H. Madow, DDS, and David M. Madow, DDS
Sometimes, during conversation with your patients, politics comes up. And while the Madow Brothers suggest avoiding the topic, they offer a clever way to change the conversation if your patients bring up Donald Trump.
July 28, 2015
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Carestream to host hands-on learning sessions at OrthoVoice
By DrBicuspid.com staff writers
Carestream Dental is hosting hands-on learning sessions for its CS OrthoTrac practice management software and dental technology at the OrthoVoice conference in Las Vegas in September.
July 27, 2015
Dos and don'ts for community marketing: Meet your neighbors
By Dr. Roger P. Levin
Whether your practice is in a shopping center, office building, or another location, you should make an effort to introduce yourself to nearby business owners, as these businesses can be a source for new patients, Dr. Roger P. Levin notes in his latest Practice Success tip.
July 26, 2015
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'Why are your fees so high, Doc?'
By Richard H. Madow, DDS, and David M. Madow, DDS
Explaining your fees to your patients can be an uncomfortable situation, especially if the patient is new to your practice. However, the Madow Brothers have faced this query before and offer a way to turn this question into an advantage for your practice.
July 21, 2015
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How ignoring patient complaints hurts your bottom line
By Sally McKenzie
While you strive to provide excellent care for your patients, you probably learned that you can't please everyone. But, in today's world driven by social media, how do you handle patient complaints? Practice management consultant Sally McKenzie urges you not to ignore these complaints, but rather treat them as a way to learn and to show your patients you take them seriously.
July 20, 2015
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