Richard H. Madow, DDS, and David M. Madow, DDSeditorial@drbicuspid.comDental Practice8 business lessons from Southwest AirlinesWhen you are flying Southwest Airlines, the flight attendants always say, "We know you have a choice" of which airline to fly, and they appreciate that you chose Southwest. As the Madow Brothers write, your patients have a choice also. What can you learn from this airline to stand out from the competition?November 10, 2015Dental Practice4 steps to increase your practice income this yearWith less than four months until the end of 2015, how is your practice income looking? If you are looking to meet your production goals, the Madow Brothers offer four practical suggestions you can implement today.September 15, 2015Restorations'How long will this crown last?'How do you respond when you are asked a difficult question by a patient, such as "How long will this crown last?" Will everyone in your practice give the same response? The Madow Brothers offer not only an answer to that question, but a way to get everyone in your office on the same page.September 8, 2015Dental PracticeThey said what about my practice?You do everything you can to provide the highest-quality dentistry, best customer service, and most fantastic patient experience ever. You answer everyone's questions, are empathetic, and even work through lunch to squeeze in that emergency. And then one day, you get a link to a bad review. Don't panic, the Madow Brothers offer practical advice to deal with this scenario.September 1, 2015Dental PracticeAre you a dental superstar?The days of dental people being introverted nerds who scared people and took their money are fortunately long over. These days, we are friendly, devoted health professionals with upbeat attitudes who change people's smiles and improve their health. But how do we let people know? As the Madow Brothers write, you have to be a dental superstar.August 25, 2015Dental Practice10 ways to annoy your teamIt's National Annoy Your Team Day! OK, it really isn't, as the Madow Brothers just made that up, but what isn't made up is that if you want to get the worst out of your team, follow these steps.August 18, 2015Dental PracticeThe most important question in dentistryHaving patients complete a satisfaction survey can be a great way to figure out what is going well and what needs improvement. But these surveys can be a bit cumbersome. The longer the survey is, the less likely patients are to actually take the time to complete it. As the Madow Brothers discuss, it's best to get right to the point.August 11, 2015Dental PracticeCelebrities who went bankruptWhen you see the headlines about famous actors, musicians, and the like who seemingly have millions of dollars and yet go bankrupt, the response is to shake your head and move on. Yet, as the Madow Brothers write, in these seemingly unrelated bankruptcies, there are important lessons for building your practice and your retirement income.August 4, 2015Dental PracticeDon't talk with your patients about Donald TrumpSometimes, during conversation with your patients, politics comes up. And while the Madow Brothers suggest avoiding the topic, they offer a clever way to change the conversation if your patients bring up Donald Trump.July 28, 2015Dental Practice'Why are your fees so high, Doc?'Explaining your fees to your patients can be an uncomfortable situation, especially if the patient is new to your practice. However, the Madow Brothers have faced this query before and offer a way to turn this question into an advantage for your practice.July 21, 2015Page 1 of 4Next PageTop StoriesLegal IssuesPatient data possibly stolen in cyberattack on Aspen DentalPatient personal data may have been taken in a ransomware attack on TAG - The Aspen Group’s dental service organization Aspen Dental.Legal IssuesWoman accused of reselling $270K in stolen dental itemsIndustry UpdatesDentist, Moto Guzzi master engineer Dr. John A. Wittner diesDental HygieneHow to create your own path in dental hygieneSponsor ContentWe care about what you think.