Sally McKenzie

Dental Practice
5 benefits of focusing on recall
Your schedule looks full, but do you find your production numbers are still down? Your recall program might be the reason, writes practice management consultant Sally McKenzie. A focus on recall can increase your patient retention and case acceptance numbers.
February 4, 2018
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Dental Practice
Should you hire more team members in 2018?
As you look into 2018, is your practice struggling? Is your staff overworked and stressed? Before you consider hiring a new team member, practice management consultant Sally McKenzie suggests asking yourself some questions to see if you need to hire or you need to train your current team.
December 25, 2017
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Dental Practice
5 reasons production is down
It is December and you are probably looking at your practice's year-end numbers. If your production numbers are down, it can impact your bottom line and also your team's morale. Practice management consultant Sally McKenzie has five reasons your production numbers might be lower and what you can do to improve them.
December 7, 2017
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Dental Practice
4 ways to become a better practice CEO
Do you consider yourself the CEO of your practice? While most dentists do not think of themselves that way, practice management consultant Sally McKenzie details four areas in which embracing the CEO role will benefit your practice.
November 5, 2017
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Dental Practice
3 reasons you should only discuss essential treatment first
How often have you finished an exam on a new patient, presented a comprehensive treatment program, and then never saw that patient again. Practice management consultant Sally McKenzie suggests that the issue might be that your new patient is overwhelmed and does not trust you yet. She recommends starting with essential treatment and going from there.
October 1, 2017
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Dental Practice
6 tips to put even your most nervous patients at ease
The thought of going to the dentist sends some patients into a state of panic. However, visiting the dentist is not just difficult for the patient -- treating these patients can be stressful for you and your team. Practice management consultant Sally McKenzie offers six tips to help you put these patients at ease.
September 5, 2017
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Dental Practice
3 reasons why patients just don't appreciate you
No matter what you and your team members do, many of your patients just don't value dentistry, and they certainly don't appreciate what you can do for their smile. Why does this happen and what can you do about it? Practice management consultant Sally McKenzie offers three possible reasons and how to address these concerns.
August 7, 2017
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Dental Practice
3 questions to help make success part of your plan
You can dream of success, or you can plan for it. Practice management consultant Sally McKenzie asks, which sounds better to you? If it's the latter, she offers three questions that can help you make your practice into more of a success, but it takes some action on your part.
June 25, 2017
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Dental Practice
3 problems with self-help for your practice
When dentists are struggling, they may find it difficult to admit they need help, writes Sally McKenzie. Instead of seeking outside advice from an industry expert, they tell themselves they can fix their practice problems on their own. She details three reasons why these good intentions often do not turn into practice advances.
May 30, 2017
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Dental Practice
6 tips to help your practice meet its full potential
You're ready for a change. Your practice is nowhere near where you want it to be, and most days you find yourself dealing with broken appointments, staff conflict, patient complaints, and a host of other issues that take you away from what you do best: treating patients. Yes, you know you can do better. Sally McKenzie offers six tips to help your practice reach its potential.
April 18, 2017
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
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Top Stories
Legal Scale Bench
Legal Issues
Dentist accused of drug deal near his office enters plea
A dentist entangled in a 2023 fatal hit-and-run case has pleaded not guilty in a separate case in which he allegedly was involved in a drug deal near his dental office.
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The 4 horsemen of the dental practice apocalypse
By Estela Vargas
Estela Vargas, CRDH, unveils the four hidden threats that could be diminishing your dental practice and what you can do to ensure a successful, thriving practice.
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What is your why? Reigniting your passion as a dental office manager
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Feeling burned out as a dental office manager? Sheri McVaugh offers thoughtful guidance on reconnecting with your purpose and redefining your professional goals.
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Dentist who copped to hiding $5M from U.S. government gets prison
By Melissa Busch
A dentist who allegedly concealed $5 million from the IRS was sentenced.
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Your mouth may help diagnose depression
By Ava Barros
Lower oral microbiome diversity may be linked to more severe depressive symptoms, suggesting that targeting oral bacteria could offer promising options for diagnosing depression, reports a study published in BMC Oral Health.
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Why toothbrushing may do the whole body good
By Ava Barros
Consistent toothbrushing may reduce the risk of chronic diseases, highlighting its potential as a simple yet powerful contributor to systemic health.
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Catching oral biofilm early with biofluorescence technology
By Dr. Lou Shuman
With dentists as the frontline against biofilm, technology-forward dental practices can catch it sooner, writes Dr. Lou Shuman.
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Do’s and don’ts for great customer service
By Dr. Roger P. Levin
Exceptional customer service is a daily commitment to each patient. Dr. Roger P. Levin shares the building blocks for creating a strong, patient-centered practice.
June 23, 2025
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Law change sought following dental patient death
By Melissa Busch
The parents of a man who died due to complications related to anesthesia administration during a dental implant placement are seeking changes to state law to make procedures safer.
June 20, 2025
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Treatments that may protect kids' teeth long term
By Ava Barros
When used in school-based dental programs, silver diamine fluoride may offer better long-term caries treatment than atraumatic restorative treatment.
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'Shape memory' aligners may be on the horizon
By Ava Barros
West Virginia University (WVU) researchers are testing clear plastic dental aligners made with “shape memory” material, offering a potential alternative to metal braces, according to a WVU press release.
June 20, 2025
WVU researchers are testing technology that allows orthodontists to print patients’ dental aligners in their offices using a soft plastic with “memory” that helps the aligners hold their shape.
AI-driven conversation intelligence: Elevating the dental patient experience
By Lyall Vanatta
By embracing artificial intelligence, dental providers can ensure they meet and exceed patient expectations, writes Lyall Vanatta.
June 20, 2025
Vanatta Lyall 400
Talking bone grafting in the dental practice with Dr. Tom Giacobbi
By DrBicuspid.com staff writers
In this installment of Just a Minute, Doc, Dr. Tom Giacobbi discusses bone grafting, extractions, and what comes next.
June 20, 2025
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