Sally McKenzie

Dental Practice
Offering feedback helps your team and practice grow
Your team members crave feedback. Without feedback from you, the practice CEO, they don't have the direction they need to excel in their roles and ultimately help move the practice toward true success and profitability, writes practice management consultant Sally McKenzie.
July 17, 2016
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Team Management
8 ways to address conflict in a family-run practice
If you own a family-run dental practice, you know how challenging it can be. In her second column on these practices, practice management consultant Sally McKenzie offers eight tips to keep your practice running smoothly and to keep all your employees positive and productive.
June 26, 2016
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Dental Practice
5 tips to create a successful family-run practice
If you own a family-run dental practice, you know how challenging it can be. It's not uncommon for emotions and family dynamics to take over, writes practice management consultant Sally McKenzie. No matter how much you love your family, this complex business arrangement can turn into a nightmare if you don't handle it right from the beginning.
May 24, 2016
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Dental Practice
How to maximize technology purchases
What's more exciting than purchasing a new piece of technology that promises to increase your productivity and grow your bottom line? Actually using that technology, writes 2015 Dental Excellence Award winner Sally McKenzie. She offers practical advice on getting your money's worth from your investment.
May 8, 2016
2014 10 28 15 00 54 287 Mc Kenzie Sally 200
Dental Practice
5 tips to grow practice profits
As 2015 Dental Excellence Award winner Sally McKenzie writes, you probably didn't become a dentist because you wanted to be a small-business owner. But, you need to embrace your role as a CEO to serve your patients, so she offers five practical tips to grow your practice's profits.
April 10, 2016
2014 10 28 15 00 54 287 Mc Kenzie Sally 200
Dental Practice
Why your practice needs a team of CEOs
While you're the practice leader, you simply can't build a thriving business on your own, writes 2015 Dental Excellence Award winner Sally McKenzie. Your team members play a huge role in your practice's success, and the more engaged they are, the better.
March 14, 2016
2014 10 28 15 00 54 287 Mc Kenzie Sally 200
Dental Practice
5 reasons to develop scripts
Has this happened in your practice? A potential new patient calls and is interested in making an appointment, but the team member who picks up the phone can't answer most of the patient's questions. The patient hangs up disappointed, and you never hear from the person again. As practice management consultant Sally McKenzie writes, there is a way to ensure this doesn't happen as often in your practice.
March 1, 2016
2014 10 28 15 00 54 287 Mc Kenzie Sally 200
Dental Practice
4 ways to improve your team's performance
If you want your team members to succeed, they have to know what's expected of them. They need to strive to achieve individual and practice goals and know they're part of an overall effort to help build a thriving, profitable practice. As practice management consultant Sally McKenzie writes, this process is too often ignored.
February 2, 2016
2014 10 28 15 00 54 287 Mc Kenzie Sally 200
Dental Practice
Cross-training not working? Here's why
When one of your staff members is out sick or on vacation, how does your office respond? Do your team members have the training needed for when they are asked to fill in? As practice management consultant Sally McKenzie writes, if your team is properly trained, it will save you time, money, and frustration down the road.
January 24, 2016
2014 10 28 15 00 54 287 Mc Kenzie Sally 200
Dental Practice
4 tips to improve recall and grow your practice
Patient retention ratios are far below what they should be for practices to thrive in today's competitive environment, according to a survey by practice management consultant Sally McKenzie. In her latest column, she offers four tips to help improve your practice's recall numbers and grow your bottom line.
January 6, 2016
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Top Stories
Legal Scale Bench
Legal Issues
Dentist accused of drug deal near his office enters plea
A dentist entangled in a 2023 fatal hit-and-run case has pleaded not guilty in a separate case in which he allegedly was involved in a drug deal near his dental office.
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Fluoride
What’s stopping kids from getting fluoride at well visits?
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Oral-Systemic Link
When it comes to smoking, teeth don’t lie
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Podcasts
Podcast: The keys to transforming patient relationships in dentistry
Dr. Divya Mudumba.
Regulatory Updates
Opinion: Why advocacy in dentistry matters
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Patient arrested for allegedly threatening to bomb practice
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A patient was arrested for allegedly threatening on June 11 to blow up a dental practice.
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Is sexual misconduct rampant in dentistry? Maybe.
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Sexual misconduct may be significantly underreported in dentistry.
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Gum disease may put women at greater risk of preeclampsia
By Ava Barros
Gum disease may be linked to a higher risk of preeclampsia, a serious complication during pregnancy characterized by high blood pressure and signs of organ damage.
June 16, 2025
A pregnant woman opens her mouth as a dentist uses instruments to check her teeth.
Do’s and don’ts for analyzing dental insurance
By Dr. Roger P. Levin
Thinking of dropping an insurance plan? Dr. Roger P. Levin offers expert tips so you make a sound decision that safeguards your financial stability and future growth.
June 16, 2025
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Infection control and the missing dental team member
By Kevin Henry
If you worry whether important tasks will continue if key dental team members change, this video has some important insights.
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Dentist retires following patient death
By Melissa Busch
A dentist is retiring after one of his patients became unresponsive while under sedation for tooth extractions and died a few days later.
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Sorry Closed Wedninth
Here’s what may contribute to kids’ dental fear
By Ava Barros
Certain factors heighten a child’s level of dental fear, according to a study recently published in Health Science Reports.
June 13, 2025
Girl Dental Phobia Plo
Why are your upper traps always tight? Here’s what dental pros need to know.
By Stephanie Botts, RDH
Stephanie Botts, RDH, breaks down the three most common culprits behind concrete traps and how to finally get some relief.
June 13, 2025
Tray setup and positioning can be key to reducing chronic muscle strain in dental professionals.
The art of customer service in dentistry with Dr. Roger Levin, Part 2
By Kevin Henry
In this episode, the second of an eight-part series on creating five-star customer service in your dental practice, Dr. Roger P. Levin shares how to foster a positive atmosphere that enhances both employee satisfaction and patient care.
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Patient Payment Woman
The dental technology PE investors want to see
By Beth Gaddis
Private equity investment in dentistry has changed, with rapid M&A expansions being replaced with investors seeking same-store growth, operational efficiency, and staff retention amid rising interest rates and inflation, writes Beth Gaddis.
June 12, 2025
Dental Tech Modern Office
More than 1/3 of athletes may grind their teeth
By Ava Barros
More than 30% of athletes may be affected by teeth grinding, which appears to be significantly higher than the global rate, according to research published on June 2 in the Journal of Oral Rehabilitation.
June 12, 2025
Track And Field Athlete
Podcast: The past, present, and future of dental billing
By Kevin Henry
This episode of The DrBicuspid.com Podcast explores past billing challenges, the current state of dental billing, and future possibilities with technology and outsourcing.
June 12, 2025
Dr Bicuspid Podcast 400
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